2023's Best ServiceNow Interview Questions - IQCode

Introduction to ServiceNow

ServiceNow is a cloud-based software company headquartered in the United States. They offer a platform that enables organizations to manage their digital workflows, which is essential for enterprise operations. ServiceNow automates the entire organizational process, providing a seamless experience to its customers. It acts as an extensive development environment that can build, test, and implement applications that deliver automated workflows for various business challenges such as operations management, case management, and service management.

ServiceNow was initially founded as Glidesoft Inc. in 2003 by Fred Luddy with the aim of competing with established companies such as HP and IBM in the ITSM (Information Technology Service Management) domain. Today, ServiceNow has diversified into five major services, which include IT, HR Service Delivery, Security, Customer Service, and Business Applications. ServiceNow is a comprehensive cloud solution that aggregates all these services in a single system record, providing valuable insights that help employees boost their productivity.

ServiceNow’s career policy is to provide a work environment that enables their people to do their best work, impart a culture based on values to stimulate employee happiness, health, engagement, and growth. Their people are at the center of everything they do.

Below are some of the major technical questions asked in interviews for the ServiceNow developer role:


Full Form of CMDB and Its Explanation

CMDB stands for Configuration Management Database. It is a repository that stores relevant information about an organization's hardware and software assets, such as servers, applications, and other IT assets. A CMDB helps IT professionals to manage and track changes made to these assets, maintain the health of IT services, and ensure compliance with organizational policies and regulations. It provides a single source of truth for all hardware and software assets across the organization and helps IT teams to make informed decisions regarding asset management and service delivery. A CMDB is a critical component of IT service management frameworks such as ITIL and is widely adopted by organizations of all sizes.

Steps for Enabling or Disabling an Application in ServiceNow

Follow these steps to enable or disable an application in ServiceNow:

  1. Login to your ServiceNow instance with admin credentials.
  2. Open the ServiceNow application menu and navigate to "System Applications" > "Applications".
  3. Search for the application you want to enable or disable.
  4. Click on the application name to access its details page.
  5. On the details page, select the "Active" checkbox to enable the application or clear the checkbox to disable the application.
  6. Click the "Save" button to save your changes.

Once you have completed these steps, the application will either be enabled or disabled depending on the option you selected.

Record Matching and Data Lookup Features in ServiceNow

ServiceNow offers various features to match records and look up data in an efficient manner. Below are some of these features:

1. Record Matching Rules: ServiceNow uses Record Matching Rules to identify duplicate records across different tables. These rules can be customized as per the specific needs of an organization.

2. Data Lookup: Data Lookup feature allows users to retrieve data from different tables and display them as reference fields in a form. This feature improves data accuracy and saves time.

3. Reference Qualifiers: Reference Qualifiers are used to filter reference fields based on certain conditions. This ensures that only relevant data is shown in reference fields and reduces the chances of errors.

4. Advanced Reference Qualifiers: In addition to the basic reference qualifiers, ServiceNow provides Advanced Reference Qualifiers that allow users to apply complex filter conditions to reference fields.

Overall, these features make record matching and data lookup in ServiceNow more efficient and accurate, saving time and reducing errors.

Understanding Coalesce in ServiceNow

Coalesce in ServiceNow is a feature that allows you to identify duplicate records in a table and merge them into a single record. It works by specifying a list of fields that ServiceNow uses to compare records and determine if they are duplicates. If two records share the same values in the specified fields, they are merged into one record. Coalesce helps to eliminate duplicate data and improve data quality in ServiceNow tables.

Understanding User Impersonation and Its Benefits

User impersonation refers to the process of a system or an application assuming the identity of an authorized user to perform actions on their behalf. It allows administrators or support staff to access user accounts without requiring the user to disclose their password, thereby increasing security and privacy.

Some of the benefits of user impersonation include: - Allows administrators to troubleshoot issues for users without requiring their password - Enables support staff to assist users without needing to know their login credentials - Helps in auditing and tracking actions performed on behalf of different users - Enhances security by reducing the need for users to share their passwords.

Overall, user impersonation can streamline support processes, increase security, and enhance the user experience by allowing authorized individuals to perform tasks on behalf of users.

Definition of Dictionary Override in ServiceNow

In ServiceNow, a dictionary override is a functionality that allows a modification to the default behavior of a field in a table. This is often used to adjust a field's display, mandatory requirements, data type, or validation rules. By bypassing the default settings in ServiceNow, dictionary overrides can provide a more customized experience for users.

Understanding Data Policy

A data policy defines the rules and guidelines for managing and handling data within an organization or system. It outlines how data is collected, processed, stored, accessed, and used. A well-defined data policy ensures that data is used ethically, securely, and effectively. It also helps to maintain data accuracy, confidentiality, and availability. Having a data policy is essential for organizations to comply with regulations such as GDPR, CCPA, and HIPAA.

Understanding UI Policies in ServiceNow

UI Policies are an essential feature of the ServiceNow platform that allow administrators to configure custom forms and fields. These policies are used to create dynamic and responsive user interfaces by hiding, disabling, or making fields mandatory based on certain conditions. With UI Policies, users can have a personalized experience that caters to their roles and needs.

UI Policies are created on a single table and are applied to both forms and lists. They can also be designed to work with other ServiceNow features, such as workflows, notifications, and catalog items. UI Policies give administrators the power to enforce data integrity and improve the overall user experience on the ServiceNow platform.

Furthermore, UI Policies allow administrators to test and preview their customizations before deploying them to production. By using the form editor, administrators can add and remove fields, and configure their visibility and behaviors. They can also add scripts that execute when users interact with the form fields.

In summary, UI Policies play a vital role in the customization and optimization of ServiceNow forms and fields, making them a crucial tool for ServiceNow administrators.

Understanding Transform Maps in ServiceNow

A transform map in ServiceNow is a tool that maps data from a particular import set to a specific ServiceNow table. This helps to streamline the process of importing data into ServiceNow from various external sources. With a properly configured transform map, data can be seamlessly pulled from external sources and integrated into the ServiceNow platform. This can save time and effort in manual data entry, and ensure that your data is accurate and up-to-date.

Understanding Domain Separation in ServiceNow

Domain separation is a feature of ServiceNow that allows multiple organizations to use a single instance of the software while keeping their data safe and secure from others. It provides an effective way to separate data, processes, and administration of each tenant or customer so that they are isolated from one another.

In simple words, domain separation refers to creating separate virtual instances of the same software, where each instance operates independently, has its own data, and is accessible only to authorized users. This ensures that the data of one tenant remains invisible and inaccessible to other tenants sharing the same instance of ServiceNow.

Domain separation is typically important for managed service providers or organizations that manage multiple customer accounts. It helps in ensuring security, data privacy, and compliance with regulatory requirements.

ServiceNow provides both automated and manual domain separation capabilities that can be tailored according to a customer's specific needs and requirements. The separation can be applied to all aspects of the ServiceNow instance, including user management, data management, reporting, and workflows.

Overall, domain separation is an essential feature that allows ServiceNow to provide multi-tenancy in a secure and scalable manner. It enhances the flexibility and transparency of ServiceNow, making it a popular choice for diverse industries and organizations.

What is a Business Rule?

A business rule is a statement that defines or constrains some aspect of the business. It is intended to regulate behavior or to influence decisions within the business. Business rules can cover a wide range of topics, such as organizational structure, business processes, policies, requirements, and regulations. They can be expressed in various formats and expressed in various ways, including natural language, decision tables, decision trees, and diagrams, to name a few. Business rules are essential for standardizing operations, ensuring compliance, improving performance, and increasing agility in the ever-changing business environment.

Understanding the Use of "Import Set" in Servicenow

In Servicenow, Import Set is a special table that is used to define the data to be imported and the corresponding mapping rules. It is a powerful feature that facilitates the import of data into multiple tables from various data sources, such as Excel spreadsheets, XML files, etc.

The Import Set table consists of fields that match the fields in the source file being imported. Once the mapping is defined, the Import Set table generates an import set row for each record in the source file.

This feature can also be used for scheduling data imports and updating existing records with new data. Additionally, import sets can be customized to automate the import process, run scripts, and transform the imported data, further simplifying data management in Servicenow.

In summary, import set tables allow organizations to easily import data from various sources and manage it with ease within Servicenow.

Understanding HTML Sanitizer in ServiceNow

HTML sanitizer in ServiceNow is a security feature that helps protect the platform and its users from harmful content that could potentially lead to security breaches and vulnerabilities. It is essentially an API that analyzes and filters out unsafe HTML tags and attributes from user-generated content such as comments, descriptions, and other inputs in ServiceNow.

The HTML sanitizer works by scanning the HTML input and dynamically removing or sanitizing malicious code and unsafe tags and attributes. This helps prevent cross-site scripting (XSS) attacks, which is a top security concern for any web application, including ServiceNow.

Additionally, the HTML sanitizer in ServiceNow has customizable settings that can be configured to meet the specific security needs of an organization. This feature helps ensure that any uploaded content is properly sanitized and secure for other users to access and interact with.

In conclusion, HTML sanitizer is a vital security feature in ServiceNow that helps protect the platform and its users from malicious content and potential security risks.

What are the Gauges in ServiceNow?

ServiceNow Gauges are a type of reporting widget that displays key performance indicators (KPIs) in an easy-to-understand manner. Gauges are highly configurable and can be used to display data from various sources in ServiceNow. They can be added to homepages, dashboards, forms, and other places in the ServiceNow application. Gauges are useful for tracking metrics such as response times, ticket volume, and availability. They help users quickly identify trends and make informed decisions based on data.

Servicenow Metrics

In Servicenow, metrics refer to the measurements used to track various aspects of an organization's performance. Some common metrics used in Servicenow include response time, resolution time, first call resolution rate, customer satisfaction rate, and incident volume. These metrics are essential in monitoring the overall performance of the organization's IT service management and identifying areas for improvement.

Types of Searches Available in ServiceNow

In ServiceNow, there are several types of searches available, including:

  1. Global Search: Allows you to search across multiple tables, including incidents, problems, changes, and more.
  2. List Search: Allows you to search within a specific table and view the results in a list format.
  3. Filter Search: Allows you to filter records within a table based on specific criteria.
  4. Report Search: Allows you to create and run reports based on specific data criteria.
  5. Advanced Search: Provides more advanced search options, including boolean operators and field-specific searches.

Each search type offers unique functionality and can help you find the information you need more efficiently.

Definition of a Record Producer in ServiceNow

In ServiceNow, a record producer is a feature that enables non-IT users to create records or tasks in a specific table in the system. It streamlines communication and collaboration between different departments, allowing users to submit requests, questions, or issues through a user-friendly form without accessing the whole system. Record producers specify a table and define the fields that users can access to enter information when submitting a request. This functionality reduces administration efforts and simplifies the user experience, ultimately increasing productivity and efficiency within an organization.

Explanation of BSM Map

BSM Map stands for Basic Safety Message Map, which is used in vehicle-to-vehicle (V2V) communication systems. It essentially works as a protocol message format for transmitting safety-related information between vehicles. The BSM Map includes essential data such as vehicle speed, position, and acceleration that can be used to warn drivers of potential safety hazards and prevent accidents.

What is ACL in ServiceNow?

An Access Control List (ACL) is a type of security mechanism in ServiceNow that determines what actions or operations can be performed on a particular record by a given user or group of users. ACLs are defined for individual tables in ServiceNow and can be set to restrict specific operations such as create, read, write, or delete. By using ACL, ServiceNow administrators can ensure that users only have access to the data that is relevant to their roles and responsibilities within the organization.

Understanding Inactivity Monitors

An inactivity monitor is a software tool that tracks the amount of time that has elapsed since a user last interacted with a device or application. It is commonly used in security systems to detect when a user has been inactive for an extended period and may have left their device unattended. In such cases, the monitor can trigger an action such as locking the device or logging the user out of the application. Inactivity monitors can also be used in other contexts, such as tracking employee productivity and detecting equipment or system failures due to lack of use.

Understanding the concept of Scorecard

A scorecard refers to a tool that measures and evaluates the performance or progress of an individual, team, or organization against set goals and objectives. It helps in tracking and monitoring the key performance metrics, highlighting areas that need improvement, and providing actionable insights to enhance overall efficiency and productivity. Scorecards can be used across various domains, including business, sports, healthcare, and education, among others.

Difference between next() and _next() method in ServiceNow

In ServiceNow, next() and _next() are two different methods used for record iteration, both returning the next record in the result set. However, they have a few differences:


  • Returns the next record in the result set.
  • Throws a NoSuchElementException if there are no more records to retrieve.
  • Can be used on both GlideRecord and GlideAggregate.
  • Is not intended to be overridden.
  • Can be used in business rules, client scripts, and UI actions.


  • Returns the next record in the result set.
  • Returns null if there are no more records to retrieve.
  • Can be used only on GlideRecord.
  • Is internal and not intended to be called, but it is used by next() method.

Example usage of next() method:

var gr = new GlideRecord('incident');  
while (gr.next()) {  
// do something with record  

Example usage of _next() method:

var gr = new GlideRecord('incident');  
while (gr._next()) {  
// do something with record  

It is always preferred to use next() instead of _next() method in GlideRecord for better code readability and maintainability.

Purpose of the setWorkflow(e) Function

The purpose of the setWorkflow(e) function is to set up a trigger for a specified Google Sheets add-on in order to execute a certain workflow when a specified event occurs. This function takes in an event object (e) as a parameter and uses it to determine the type of event that took place. Once the event has been determined, the function can then execute the appropriate workflow based on the event that occurred. This function is typically used in Google Sheets add-ons to automate tasks and streamline workflows.

ServiceNow Reports: Types and Descriptions

ServiceNow offers several types of reports to facilitate data analysis. Here are some of the most commonly used report types:

1. List Reports – This report type displays data in an organized list layout. This is useful for quickly viewing data with minimal sorting or filtering.

2. Trend Reports – This report type analyzes data over time. It helps to identify trends and patterns in data.

3. Pivot Reports – This report type analyzes data by grouping data into rows and columns. This allows for easier comparison of data in a structured format.

4. Dashboard – A dashboard is a visual representation of data through charts, graphs, and tables. Dashboards help to understand key metrics at a glance.

5. Performance Analytics Reports – Performance Analytics Reports offer an in-depth analysis of data by using key performance indicators (KPIs). These reports help to identify opportunities for improvement and to track progress towards goals.

6. Active Reports – Active Reports are interactive and allow users to filter and sort data in real time. This is useful for creating highly customized reports.

These report types offer a variety of options for analyzing and presenting data in ServiceNow. By understanding each report type and selecting the right type for the analysis needed, users can effectively leverage the platform's reporting capabilities.

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Understanding Foreign Record Insert

A foreign record insert refers to the process of inserting data into a table in a database, where the record (or table row) being inserted contains a foreign key that references another table in the database. The foreign key establishes a link between the two tables, and the foreign record insert ensures that the data being inserted is consistent with the data in the referenced table. This helps maintain integrity and accuracy of data in the database.

Setting Invalid Queries to Empty Results in ServiceNow

When working with ServiceNow, it's important to handle invalid queries properly so they don't cause issues for your application or users. One way to handle invalid queries is to set them to return empty result sets. Here's how you can do it:

First, you need to identify the query that needs to be set to an empty result set. Let's say the user enters an invalid query in a text field named "query_field". You can access the query value using the following code in a Business Rule:

var query = current.variables.query_field;

Next, you can check if the query is valid by using the glideAggregate API like this:

var ga = new GlideAggregate('incident');
if (!ga.hasNext()) {
  // Set the result to an empty result set
  current.variables.result_field = [];

This code creates a new `GlideAggregate` object for the incident table, adds the user's query to it, then executes the query. If the query doesn't return any results, the code sets the value of a field named "result_field" to an empty array, effectively creating an empty result set.

By handling invalid queries in this way, you can prevent errors from occurring and provide a better user experience.

List of Order of Processing for Record ACL Rules in ServiceNow Platform

When processing record ACL rules in ServiceNow platform, the following order is followed:

  1. First, the system checks if the user trying to access the record has explicit access based on their role or group membership.
  2. Next, the system evaluates any matching ACL rules with a condition that applies to the record being accessed.
  3. If there are multiple matching rules with conditions, the system processes them in the order they are listed in the Access Control Rules [sys_security_acl] table.
  4. After evaluating the conditions for matching rules, the system applies the first rule that grants or denies access to the record.
  5. If none of the ACL rules apply to the record being accessed or all the rules that apply deny access, then access to the record is denied.
  6. If a matching rule grants access, the system checks the Write, Create and Delete operations for each field on the record and then applies the appropriate ACL rules for those operations.

// Sample code for record ACL rules
// Evaluates if current user can read the record
if (gs.hasRole('admin')) {
  answer = true; // grant access to admin users
} else {
  answer = false; // deny access to non-admin users

Restricting Users from Uploading Attachments in ServiceNow

In ServiceNow, administrators have the ability to restrict users from uploading attachments on various record types. Here are the steps you can follow to implement this restriction:

1. Navigate to the record type where you want to restrict attachments. 2. Click on the "gear" icon in the top right corner and select "Configure". 3. In the "Related Links" section, select "Attachments". 4. Click on the "gear" icon in the top right corner of the "Attachments" window and select "Personalize". 5. In the "Fields" section, find the "Add" button and click on it. 6. In the "Available" column, select "Insert New" and give the field a name (e.g. "Attachment Restriction"). 7. In the "Type" field, select "Reference". 8. In the "Reference" field, select "sys_user_group" and click on "Submit". 9. In the "Default Value" field, select the user group that you want to restrict from uploading attachments. 10. Click on "Save" to save the changes.

Now, when users belonging to the specified user group attempt to upload an attachment, they will receive an error message indicating that they do not have the appropriate permissions to do so.

Understanding the Scope of the Cascade Variable Checkbox in Order Guide in ServiceNow

When using the order guide in ServiceNow, the cascade variable checkbox has a specific scope. This checkbox determines whether or not values selected in one variable should affect the options available in other variables.

If the cascade variable checkbox is selected, changes made to a variable's value will cause the available options in subsequent variables to be updated. For example, if the first variable is "Location", and the second variable is "Department", selecting a location will only show departments available in that location.

If the cascade variable checkbox is not selected, each subsequent variable will display all available options regardless of the previous selections. This can cause confusion if the options available are not relevant to the selected values in previous variables.

In conclusion, understanding the scope of the cascade variable checkbox is crucial to ensure the appropriate variables and options are displayed in the order guide in ServiceNow.

Understanding Change Management in ServiceNow

Change management in ServiceNow refers to the process of managing changes to IT infrastructure, services, applications, and other resources in an organization. The goal of change management is to minimize the impact of changes on the organization's operations and ensure that they are implemented smoothly.

ServiceNow provides a set of tools and processes that enable organizations to manage change effectively. These include:

1. Change Advisory Board (CAB) - a group of stakeholders who review, assess, and approve proposed changes.

2. Change Requests - a formal request to change an IT asset or service.

3. Change Tasks - a set of tasks that must be completed to implement a change.

4. Change Management Workflows - a pre-defined set of steps for managing a change request.

5. ServiceNow Change Management Application - ServiceNow's native application for change management.

By using ServiceNow's change management tools and processes, organizations can:

- Maintain control over the environment by managing change requests.

- Ensure that everyone involved in the change request process is aware of the changes being made.

- Ensure that changes are documented and auditable.

- Ensure that all relevant parties are informed of changes and that they are implemented correctly.

- Minimize the risk of service disruption by ensuring that changes are carried out according to an agreed-upon process.

Overall, ServiceNow's change management framework enables organizations to manage change more effectively and minimize disruption to their operations.

Tips for Preparing for a ServiceNow Interview

Preparing for a ServiceNow interview can seem daunting, but following some basic tips can help you succeed. Here are a few things to keep in mind:

1. Research the company and the ServiceNow platform: Before the interview, do your homework on the company and ServiceNow. Look for details about the company's history, culture, mission, and products. Study the ServiceNow platform, including its features, functions, and technical requirements.

2. Review the job posting: Study the job description carefully and review the key skills required for the position. Ensure that you have experience in those areas and can provide examples of your work.

3. Prepare for potential technical questions: ServiceNow interviews typically include technical questions. Review topics such as ServiceNow's configuration management database (CMDB), incident and change management, report creation, and scripting. Also, be ready to answer coding-related questions, if applicable.

4. Show your passion for the job: Demonstrate your enthusiasm for the position and ServiceNow. Highlight examples of how you have used the platform in your previous work or personal projects. Be open to discussing your passion for the company and ServiceNow's mission.

5. Ask probing questions: Prepare a few questions to ask the interviewer about the company and the ServiceNow platform. This shows your interest in the job and the company, and can help you learn more about the position and the company's goals.

By following these tips, you can be well-prepared for a ServiceNow interview and increase your chances of success. Good luck!

Tips for cracking a ServiceNow interview

If you're preparing for a ServiceNow interview, here are some tips that can help you:

- Familiarize yourself with the ServiceNow platform and its various modules.
- Brush up on your programming skills, especially JavaScript.
- Learn about ITIL processes and how they are implemented in ServiceNow.
- Practice answering various interview questions related to your past work experience and technical concepts.
- Prepare for a coding challenge that may be given during the interview.
- Show your enthusiasm and willingness to learn, as ServiceNow is a continually evolving platform.

By following these tips, you can increase your chances of success in a ServiceNow interview.

How to Get Hired in ServiceNow?

If you are interested in getting hired in ServiceNow, here are some steps that you can follow:

1. Learn ServiceNow: Start by learning the ServiceNow platform and its various modules. You can enroll in online courses, attend webinars, workshops, and conferences, read blogs, and watch video tutorials to gain knowledge.

2. Get certified: ServiceNow offers various certifications that validate your skills and knowledge in the ServiceNow platform. Choose the certification that suits your profile and prepare for the exam.

3. Gain experience: Gain some experience by working on ServiceNow projects. You can contribute to open source projects, work on small projects, and internships to develop your skills.

4. Build your network: Build your professional network by attending ServiceNow events, joining social media groups, and connecting with professionals through LinkedIn.

5. Apply for jobs: Once you have gained enough knowledge, certifications, and experience, start applying for ServiceNow jobs. You can search for jobs on various job portals, service now official site, and reach out to the recruiters through LinkedIn.

Remember to tailor your resume and cover letter according to the job requirements and highlight your ServiceNow skills and experience. Best of luck!

Is coding required in ServiceNow?

As with any technology platform, there is some level of coding required in ServiceNow to configure and customize it according to specific business needs. However, ServiceNow is designed to be a low-code platform, which means that it offers a wide range of pre-built functionality and drag-and-drop tools that enable users to create business applications with little to no coding experience. Additionally, ServiceNow provides extensive documentation, training materials, and support resources to help users learn how to develop on the platform.

Number of Interview Rounds in ServiceNow

In general, the number of interview rounds in ServiceNow varies based on the specific role and the company’s hiring process. Typically, there are three to four rounds of interviews in total. The initial round is usually a screening call which is followed by technical and functional interviews. The final interview typically involves a conversation with senior executives or leadership. However, it is important to note that the number of interview rounds can differ based on the company’s specific hiring process, so it is best to check with the employer for their specific process.

ServiceNow: What is it and what is it used for?

ServiceNow is a cloud-based platform that helps organizations manage their IT services and operations more efficiently. It offers a suite of tools and services that include:

  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Business Management (ITBM)
  • Security Operations
  • Customer Service Management (CSM)
  • HR Service Delivery

ServiceNow can automate workflows, provide real-time visibility, and enable better collaboration across teams to deliver services more effectively. It helps businesses achieve greater productivity, reduce costs, and improve customer satisfaction.

Reasons for ServiceNow's Popularity

ServiceNow has gained popularity due to:

  1. Its ability to provide a unified platform for IT service management, IT operations management, and IT business management.
  2. Its cloud-based solution that is accessible from anywhere and eliminates the need for on-premise infrastructure.
  3. Its user-friendly interface that allows for easy navigation and customization.
  4. Its extensive range of pre-built applications and integrations that can be easily configured to fit the unique needs of different organizations.
  5. Its strong focus on security and compliance, making it a trusted platform for sensitive data.
  6. Its flexible pricing options that cater to organizations of all sizes and budgets.
// Sample code illustrating the use of ServiceNow API

Is there a high demand for ServiceNow developers?

As more and more companies adopt ServiceNow as a platform for managing their enterprise operations, the demand for skilled ServiceNow developers has risen. Therefore, there is a high demand for ServiceNow developers in the current job market. Expertise in ServiceNow can provide developers with excellent career opportunities and job security.

ServiceNow Salary: Is it Competitive?

Inquire whether ServiceNow pays a competitive salary is a common concern.

Essential Skills for a ServiceNow Developer

As a ServiceNow developer, it is important to possess several key skills, which include:

  • Strong knowledge of JavaScript and its frameworks
  • Familiarity with ServiceNow application development
  • Ability to design and develop custom ServiceNow applications and modules
  • Expertise in using various ServiceNow APIs to integrate with other systems
  • Experience with Agile development methodologies
  • Understanding of ITIL processes and workflows
  • Excellent problem-solving and analytical skills
  • Effective communication and collaboration abilities to work in a team environment

By possessing these skills, a ServiceNow developer can effectively design, develop, and integrate custom ServiceNow applications to meet the unique needs of their clients.

Responsibilities of a ServiceNow Developer

A ServiceNow developer is responsible for creating and maintaining workflows, business rules, custom applications, and integrations within the ServiceNow platform. They work closely with stakeholders to gather requirements and design solutions that meet business needs. Additionally, a ServiceNow developer is expected to stay current with new features and functionality within the platform and suggest ways to maximize the organization's use of ServiceNow. They also troubleshoot and resolve technical issues within the platform, and document solutions for future reference. Overall, a ServiceNow developer plays a critical role in ensuring that the platform is optimized and aligned with the organization's objectives.

ServiceNow Certifications

ServiceNow offers several certifications to validate proficiency in the ServiceNow platform:

  • Certified System Administrator
  • Certified Application Developer
  • Certified Implementation Specialist
  • Certified ServiceNow System Administrator
  • Certified ServiceNow Implementation Specialist

Each certification has its own requirements and exams, which must be passed to earn the certification.

Roles and Responsibilities of a ServiceNow Developer

As a ServiceNow Developer, the individual is responsible for developing and maintaining software solutions within the ServiceNow platform while adhering to coding and design best practices and ensuring high levels of quality. The main duties of a ServiceNow Developer include:

  • Designing and implementing ServiceNow solutions including customizations, configurations, and integrations
  • Participating in requirements gathering, solution design, and testing activities
  • Collaborating with business analysts, project managers, and other technical teams
  • Providing ongoing support and maintenance for ServiceNow applications
  • Developing and executing test cases to ensure applications are functioning properly
  • Integrating ServiceNow with other systems and tools as needed
  • Actively participating in ServiceNow community events and keeping up-to-date with the latest ServiceNow updates and features

A ServiceNow Developer should possess knowledge of JavaScript, HTML, CSS, and other web technologies. They should also have a good understanding of ITSM processes and ServiceNow modules, including Incident Management, Change Management, and Service Catalog. Additionally, the ServiceNow Developer must have excellent communication skills, both written and verbal, to effectively interact with stakeholders and team members.

Job Profiles for ServiceNow Developers

As a ServiceNow developer, you have a wide range of career opportunities to choose from. Some of the job profiles that you can pursue are:

  • ServiceNow Developer
  • ServiceNow Architect
  • ServiceNow Consultant
  • ServiceNow Administrator
  • ServiceNow Project Manager
  • ServiceNow Business Analyst

Each of these roles requires a particular skill set, and the required level of knowledge may differ. Therefore, it is essential to choose a job profile that matches your skills and interests.

Technical Interview Guides

Here are guides for technical interviews, categorized from introductory to advanced levels.

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Best MCQ

As part of their written examination, numerous tech companies necessitate candidates to complete multiple-choice questions (MCQs) assessing their technical aptitude.

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