Top 35 Salesforce Interview Questions and Answers for 2023 - IQCode

Salesforce: A Powerful CRM Platform for Efficient Customer Data Management

Salesforce is a cloud-based Customer Relationship Management (CRM) platform that brings together companies and customers. It efficiently manages customer data and activities and offers a range of powerful, connected products for marketing, sales, commerce, service, IT, and more. One of the best things about Salesforce is that it doesn't require any technical knowledge to set up and manage.

The Growing Demand for Salesforce Professionals

Salesforce is a preferred career option for those who want to pursue CRM. Many well-known companies, including Accenture, Adidas, Atlas, Cisco, Deloitte, Godrej, Infosys, and more, use Salesforce. These companies are always in search of Salesforce professionals who are skilled in the platform and can use its various services for their business needs. Therefore, there is a growing demand for skilled Salesforce professionals, leading to higher pay and job satisfaction.

Common Salesforce Interview Questions for Freshers

1. What are some of the features of Salesforce?

Understanding Objects in Salesforce

In Salesforce, an object represents a database table that stores information related to a specific entity or object. Objects can be standard, such as accounts or contacts, or custom, defined by the user. Each object contains fields, which are the various data points of information that can be collected and recorded. Objects also have relationships with other objects, such as lookup or master-detail relationships, which allow for data to be linked and connected across different records. Objects play a central role in the structure of a Salesforce org and are key to building custom applications and automating business processes.

Understanding Apps in Salesforce

In Salesforce, an app refers to a group of tabs that work together to provide specific functionality for users. It can include custom objects, workflows, reports, and dashboards, among others. An app can be designed to serve a particular business function or for a specific group of users. Each app can have its own branding, navigation, and security settings to provide a more customized user experience. In short, apps in Salesforce allow users to perform specific tasks efficiently and effectively within the CRM platform.

Different Types of Apps Available in Salesforce

Salesforce has several types of Apps that organizations can use depending on their business requirements. Here are some of the most common App types available in Salesforce:

1. Standard Apps:

This is the default App that comes with Salesforce and includes standard objects, tabs and functionalities. Standard Apps are ideal for smaller organizations or companies with simple business requirements.

2. Custom Apps:

Custom Apps are tailored to the specific business requirements of an organization. They can be configured using standard Salesforce functionalities and tools; however, they require some level of coding expertise as well.

3. Partner Apps:

These are the third-party Apps that are developed by Salesforce's AppExchange partners. These Apps can be installed and integrated directly into Salesforce and are useful for organizations looking for specific functionalities that are not available in the standard App.

4. Developer Apps:

As the name suggests, these Apps are developed by the organizations themselves using Salesforce's development tools. Developer Apps are ideal for organizations looking to build their own custom functionalities that cater to their specific business needs.

5. Lightning Apps:

Lightning Apps are built on the Salesforce Lightning Platform, which is a modern development platform that provides enhanced functionality and user interface. These Apps are useful for organizations looking to enhance their user experience and productivity.

6. Mobile Apps:

Mobile Apps are designed to work on mobile devices, such as smartphones and tablets. These Apps are useful for sales teams and field users who need to access Salesforce on the go.

By understanding the different types of Salesforce Apps, organizations can choose the most suitable App type that meets their business requirements and enhances their overall productivity.

//Code is not required for this task

What is a Sharing Rule?

A sharing rule is a tool used in Salesforce that allows you to grant access to data for certain groups of users. It allows you to expand sharing beyond what is provided by your organization's default sharing settings. Sharing Rules can either be based on the criteria or can be manual. When a record meets specific criteria, the sharing rule automatically opens up the access to that criteria for the granted users. Conversely, manual sharing rules enable users to share records with others. Overall, sharing rules provide a flexible way to customize access to data and ensure users have only the necessary permissions.

Explanation of Audit Trail in Salesforce

An audit trail is a feature in Salesforce that provides a chronological history of the changes that have been made to the data in the system. It helps users track the details of every modification made to a record such as who made it and when it was made. Audit trails are helpful for organizations because they provide visibility into changes made to data and make it easier to identify any unauthorized changes that may have been made. Salesforce administrators can use audit trail logs which are stored for a maximum of six months to review changes and monitor user behavior.

Difference between Role and Profile

In the context of software applications, a "role" refers to a set of permissions or access levels that a user is assigned to perform certain functions within the system. A "profile," on the other hand, refers to a set of characteristics or attributes that define a user's preferences, settings, and behavior within the system.

In simpler terms, a role defines what a user can do within the application, while a profile defines how they prefer to do it. Using both roles and profiles can help optimize the user's experience within the application and ensure that they have access to the right functions and features based on their specific needs and responsibilities.

Understanding Profiles in Salesforce

In Salesforce, a profile controls what a user can do within the platform. It defines the object-level, field-level, and record-level permissions of a user. Profiles also determine access to certain functions within the platform such as tabs, applications, and page layouts.

One profile cannot be shared by two users in Salesforce. Each user must have their own unique profile. However, multiple users can be assigned to the same profile if they require the same level of access and permissions.

Understanding Master-Detail Relationships in Salesforce

A Master-Detail Relationship is a type of relationship in Salesforce where the parent object controls certain behaviors and functions of the child object. In this relationship, the parent object is considered the “master” record, while the child object is considered the “detail” record.

The master record owns the child record and determines its visibility, sharing settings, and certain behaviors. The child record, in turn, inherits some of the attributes of the master record. For example, if you delete the master record, all of the related detail records are also deleted automatically.

Master-Detail Relationships are commonly used to establish more granular access controls in Salesforce. Additionally, they can help you enforce business rules by restricting the records that can be created for the child object.

In Salesforce, the master-detail relationship is represented by two objects that share a field, known as the master-detail field. The master-detail field on the child object is set to the master record's ID.

In conclusion, Master-Detail Relationships can help you better organize and control data in Salesforce. When properly configured, they can enhance the performance and usability of your business processes.

Explanation of Salesforce Dashboard

A dashboard in Salesforce is a visual representation of data that allows users to analyze and report on their organization's key metrics. The dashboard displays several components such as charts, tables, gauges, and metrics that help managers monitor their company's performance. Dashboards can be customized to show specific data and can be created for different users or groups. They can also be accessed through the Salesforce mobile app, making it easy to share critical information while on the go. Overall, dashboards are a critical tool in Salesforce that can help businesses make informed decisions based on data analysis.

Salesforce Workflow: Definition and Explanation

Salesforce Workflow is a tool that automates certain tasks and processes within the Salesforce platform. It allows users to define specific rules and criteria that trigger automated actions, such as creating a task, updating a field, sending an email notification, or sending a message to a chat application like Slack.

Examples of workflows include sending an email to a sales manager when an opportunity is created with a value greater than $10,000, or automatically updating a case status when a customer replies to a support email.

Salesforce Workflow is a powerful tool that can save time and improve efficiency, allowing organizations to focus on their core business objectives.

Benefits of Using Salesforce CRM

Salesforce CRM provides a wide range of benefits for businesses:

  1. Enhanced Customer Relationships: Salesforce CRM helps to improve customer relationships by providing a central platform for customer data and interactions. This platform enables businesses to personalize interactions with customers and provide better customer support services.
  2. Increased Sales Efficiency: Salesforce CRM streamlines the sales process for businesses by automating many routine tasks such as lead capture, tracking and follow-up. This reduces errors and frees up sales reps to focus on more critical tasks, leading to increased sales efficiency.
  3. Better Data Management: Salesforce CRM provides businesses with a centralized platform to store and manage customer data. This platform includes features such as data validation, data cleansing and data import/export, keeping the data accurate and up-to-date.
  4. Improved Collaboration: Salesforce CRM facilitates collaboration within teams by providing a single platform for data and communications. This allows teams to work together and share information more efficiently.
  5. Increased ROI: Salesforce CRM helps businesses to increase ROI by providing a platform to monitor and analyze sales activities and customer data. This allows businesses to identify areas of improvement and make data-driven decisions.

In summary, Salesforce CRM provides many benefits to businesses such as enhanced customer relationships, increased sales efficiency, better data management, improved collaboration, and increased ROI.

Understanding Triggers in Salesforce

In Salesforce, a trigger is an Apex script that runs before or after data manipulation language (DML) events occur on records such as insertions, updates, or deletions. Triggers enable developers to perform custom actions when specific events occur, such as checking for duplicate records or updating related records. They are powerful tools that help automate processes and streamline workflows in Salesforce.

Difference between Static and Dynamic Dashboards in Salesforce

In Salesforce, Static Dashboards have fixed components that do not change, whereas Dynamic Dashboards contain components that can vary based on the end-user's filters. Static Dashboards are ideal for displaying data that does not change frequently, while Dynamic Dashboards are best for providing real-time data analysis and insights. Additionally, Dynamic Dashboards allow users to filter data based on specific criteria, enabling them to analyze the information most relevant to their needs.

What is Apex in Salesforce?

Apex is a proprietary programming language used in Salesforce that enables developers to add business logic to system events, execute complex operations on Salesforce data, and create custom applications that can be seamlessly integrated with Salesforce.

Apex syntax is influenced by Java and follows a similar object-oriented programming paradigm. Developers can write Apex code in the Developer Console, Eclipse IDE using plugin, or any other text editor that supports the CLI.

Apex also comes with a built-in testing framework that helps developers write and execute unit tests to ensure the quality and stability of their code.

Some common use cases for Apex include creating custom triggers, building complex workflows, integrating with third-party APIs, and generating custom reports and dashboards.

// Sample Apex code
trigger LeadTrigger on Lead (before insert, before update) {
  // Perform some actions

Salesforce Intermediate Interview Questions

One of the questions frequently asked in a Salesforce intermediate interview is:

What are Governor Limits in Salesforce?

Answer: Governor Limits refer to the limits imposed by Salesforce on the amount of data that can be stored or used by an individual organization. The goal of these limits is to ensure that no single organization monopolizes Salesforce's shared resources, thereby preventing performance degradation and ensuring the system's stability. Governor Limits are enforced in the following areas:

  • Apex
  • Visualforce
  • API
  • Workflow
  • Batch Apex
  • Triggers
  • Test classes

Violating these limits can result in exceptions and feature limitations, which can impact the overall performance of your Salesforce org. Therefore, it is important to understand these limits and work around them appropriately to optimize your Salesforce implementation.

// Example of Apex Governor Limits 

What is a Junction Object in Salesforce?

A Junction Object in Salesforce is a custom object that serves as a connection between two objects which have a many-to-many relationship. It enables users to create relationships between objects that don't have a direct relationship. It contains Master-Detail relationships of two or more objects. By doing so, it creates a many-to-many relationship between them. It’s an essential component of a data model as it allows users to link different objects together in a meaningful way.

What are permission sets?

Permission sets are a collection of settings and permissions that can be assigned to specific users, allowing them to perform certain actions or access certain features within a system. They can be used to grant or restrict access to various functionalities and data based on a user's role or responsibilities. This allows for greater flexibility and customization in controlling user access levels without needing to create separate user profiles.

Types of Reports Available in Salesforce

Salesforce offers a variety of reports to help users gain insight into their data. The different types of reports available in Salesforce include:

  • Tabular Reports: These reports display data in rows and columns.
  • Summary Reports: These reports display data in a grid format and provide subtotals.
  • Matrix Reports: These reports display data in a grid format and provide both row and column totals.
  • Joined Reports: These reports allow users to combine data from multiple report types.
  • Conditional Highlighting Reports: These reports use color to highlight specific data based on criteria set by the user.
  • Custom Reports: These reports are created by users and can include any combination of data fields.

By using these various types of reports, users can analyze and visualize their data in ways that best suit their needs.

Explaining the Platform

The Platform is a cloud-based platform that allows developers to build enterprise-level applications. It is created by Salesforce, a company that specializes in customer relationship management (CRM) software solutions. With the Platform, developers can create custom applications using declarative tools, such as the Lightning App Builder and Process Builder. They can also write code in Apex, a Java-like programming language, and create custom user interfaces with the Visualforce framework.

The Platform provides a range of features that make it easy for developers to create enterprise-level applications quickly and efficiently. Its cloud-based infrastructure allows for easy scalability, high availability, and automatic updates. It also provides a range of tools for collaboration, testing, and deployment. The Platform is designed to be highly secure and customizable, with granular controls for data access and permissions.

In addition to its development tools, the Platform also provides a range of pre-built applications and components that can be customized and extended. These include the Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud, which provide out-of-the-box solutions for common business needs.

Overall, the Platform is a highly advanced and powerful cloud-based platform that provides developers with the tools and resources they need to build sophisticated enterprise-level applications.

Overview of Salesforce Dashboard Components

Salesforce provides a variety of components for dashboard creation and customization. These components allow users to display important data in a visually appealing way. Some of the components available in Salesforce include:

  • Charts and Graphs: These components allow users to display data in a visual format such as pie charts, bar graphs, line graphs, and more.
  • Tables: Tables allow the user to display data in a regular tabular format.
  • Gauges: Gauges display data in a way similar to the speedometer of a car. It displays the current status of specific metrics in a visually appealing manner.
  • Metrics: Metrics show key performance indicators in a visual format and can be customized to suit specific business requirements.
  • Visualforce Pages: Custom Visualforce pages can be embedded in a Dashboard to display complex data in a simple and effective way.

Dashboard components can be added, removed, and rearranged based on business requirements. They can also be filtered to display specific data that pertains to a particular user or group. Salesforce dashboards help users to analyze their data efficiently and make informed business decisions.

Validation Rules in Salesforce

Validation rules are a set of criteria that are used to ensure the data entered into Salesforce is accurate and consistent. If the data entered doesn't meet the specified criteria, the record cannot be saved. Validation rules can be defined for any object in Salesforce, allowing administrators to set up rules to enforce data integrity across the organization.

Some common examples of validation rules include requiring a certain field to be filled out, setting a minimum or maximum value for a field, or ensuring that a certain value is selected in a picklist field. Additionally, validation rules can be customized to fit the specific needs of an organization by using logic to evaluate data entered into multiple fields.

Overall, validation rules are important in maintaining the accuracy and consistency of data entered into Salesforce, which is essential for making informed business decisions.

Common Causes of Data Loss in Salesforce

Data loss in Salesforce can occur due to various reasons, some of which are:

- Accidental deletion or overwrite of data by users - Integration errors with third-party applications - System or hardware failures - Software bugs or glitches - Malicious or unauthorized access and data theft

It is important to regularly backup data and implement security measures to prevent data loss and ensure business continuity.

What is Visualforce in

Visualforce is a part of Salesforce's platform, which is a framework for creating custom web applications. It is used to build user interfaces for applications hosted on the platform. Visualforce is a markup language that allows developers to create custom user interfaces with components that are specific to their application. It is designed to be flexible and easy to use, with features such as data binding, components, and controllers that help developers create powerful and interactive interfaces.

Differences between Trigger and Workflow in Salesforce

Triggers and workflows are used in Salesforce to automate certain business processes, but there are some key differences between the two:

  1. Function: Triggers are used to perform custom actions before or after record modification, whereas workflows are used to automate standard internal procedures.
  2. Scope: Triggers operate on both before and after insert, update, and delete events, while workflows only operate on record updates.
  3. Customization: Triggers are highly customizable, allowing developers to write custom code to execute actions, whereas workflows have limited customization options.
  4. Performance: Triggers execute in the database, which can cause performance issues if not written efficiently, while workflows execute outside of the database and have less of an impact on performance.

Understanding the differences between triggers and workflows is important when determining which automation tool to use for a given business process.

Record Types in Salesforce

Record Types are a feature in Salesforce that allow customization of the available fields, picklist values, and picklist values based on criteria. They provide a way to show different pages, picklist values, and other information to different users based on their profiles, which can improve user experience and data quality. By defining multiple record types for an object, like leads, opportunities, or cases, administrators can give different users access to different parts of the same object based on their individual needs.

Page Layouts in Salesforce

Page Layouts in Salesforce refer to the arrangement of fields, custom links, and related lists on a record detail page. Essentially, they determine the layout of information on a page within the Salesforce interface. Page Layouts are configured at the object level and can be customized for different profiles, ensuring that specific information is visible to only certain users. By controlling the placement, visibility, and read/write access of fields and related lists, Page Layouts play a key role in the overall user experience and adoption of Salesforce within an organization.

Salesforce Triggers: Two Different Types

Triggers in Salesforce are of two types: Before Triggers and After Triggers. Before Triggers are executed before the record is saved to the database, while After Triggers execute after the record is saved to the database. Triggers are used to initiate business logic when specific conditions are met, such as the creation or modification of a record. Proper utilization of Trigger events contributes to the efficient functioning of an organization's Salesforce instance.

Understanding Fiscal Year in Salesforce

In Salesforce, a fiscal year or an economical year is a 12-month period that a company or organization uses to report financial or accounting information. The fiscal year can start at any point within a calendar year but it should be consistent throughout the organization.

Salesforce has a standard fiscal year setup that starts on February 1st and ends on January 31st of the following year. However, users can customize their fiscal year settings based on their business needs.

The fiscal year is crucial in Salesforce as it is used to set up forecasting reports, determine fiscal quarters, and perform other financial calculations. Understanding fiscal year and its impact on financial reporting is essential for Salesforce administrators and users.

Skinny Tables

In Salesforce, a skinny table is a custom table that comprises only a subset of fields from a standard or custom object. The purpose of creating a skinny table is to improve query performance and reduce query execution time.

When considering creating a skinny table, there are a few things to keep in mind:

1. The fields included in the skinny table should be frequently queried, and should not contain long text fields or multi-select picklists.

2. The skinny table can only include fields from a single object.

3. The skinny table must be kept in sync with the source object, either through triggers or scheduled jobs.

4. The skinny table cannot have more than 100 million records.

By following these considerations, you can create an effective and efficient skinny table in Salesforce.

Salesforce Interview Questions for Experienced Developers

Question 31: Can you explain what is meant by a sandbox in Salesforce?

Answer: In Salesforce, a sandbox is a copy of an organization's production environment that is used for testing, development, and training purposes. A sandbox is a self-contained and independent environment that enables developers to make changes, validate functionality, and experiment without impacting the actual production data. The sandbox can be refreshed from the production environment to ensure that the changes made to the production data are also reflected in the sandbox. The sandbox environment can have different types of data such as full data or only metadata, and it can be used by the development team to build and test applications before they are deployed to the production environment.

// sample code for creating a sandbox in Salesforce using the Metadata API

Types of Object Relationships in Salesforce

In Salesforce, there are several types of object relationships that help manage data and create a better understanding of how records are related to each other. These relationships include:

  • Master-Detail Relationship: In this relationship, one object is considered the master and another object is considered the detail. The master object controls access to the detail object, and any changes made to the master object are reflected in the detail object.
  • Lookup Relationship: This relationship allows you to create a link between two objects, but it is not hierarchical like the master-detail relationship. The lookup relationship allows you to associate one object with another object without being affected by the changes made to the other object.
  • Many-to-Many Relationship: This relationship allows multiple objects to be associated with multiple other objects. It's implemented using a junction object, which is an object that is used to create a many-to-many relationship between two other objects.
  • Hierarchy Relationship: This relationship allows you to build parent-child relationships between records in the same object. For example, you can create a hierarchy of employees where each employee has a manager.

Understanding these object relationships is essential for creating effective data models in Salesforce.

Number of ways to share a record

In Salesforce, you can share a record in the following ways:

1. Public Read/Write - All users can view and edit the record.

2. Public Read Only - All users can view the record but only the owner can edit.

3. Private - Only the owner, and users with defined access, can view and edit the record.

4. Controlled by Parent - Access to the record is determined by the access level of the parent.

5. Sharing rules - Explicit access can be granted to particular users and groups.

6. Manual Sharing - Record access can be granted to particular users on a case-by-case basis.

Wrapper Class in Salesforce: Definition and Explanation

In Salesforce, a wrapper class is a custom object that is used to wrap a standard Salesforce object, adding or modifying functionality. It essentially encapsulates the standard object and provides additional methods or properties that are not included in the standard object's structure.

A typical use case for a wrapper class is to allow developers to add custom functionality or business logic to a standard Salesforce object without modifying the object directly. Instead, they can create a wrapper class that "wraps" the standard object, providing the additional features needed.

For example, if a developer wanted to add a custom method to the standard Account object in Salesforce, they could create a wrapper class that extends the Account object and adds the custom method. They could then use the wrapper class instead of the standard Account object, taking advantage of the additional functionality provided by the wrapper.

Overall, wrapper classes are a powerful tool in Salesforce development, allowing developers to add custom functionality without modifying standard objects and maintaining the integrity of the platform's architecture.

What is the @Future annotation in Java?

In Java, the @Future annotation is used to indicate that a method or function will return a Future object. A Future object represents the result of an asynchronous computation that may not have completed yet. This annotation is often used in combination with the CompletableFuture interface, which allows developers to write asynchronous, non-blocking code in Java. The @Future annotation is helpful for other developers who are working with the code, as it explicitly communicates the intention of the method to return a Future object.

Differences between SOQL and SOSL in Salesforce

SOQL stands for Salesforce Object Query Language and SOSL stands for Salesforce Object Search Language. Both of these are used to search and retrieve data from the Salesforce platform, but they differ in their syntax and usage.

1. Query Types

SOQL is used to retrieve data from a single object at a time. On the other hand, SOSL is used to retrieve data from multiple objects that are related to a specific search term.

2. Search Capability

With SOQL, you can only search for data based on specific conditions, such as a certain field value. SOSL, on the other hand, can search for data based on a specific search term across multiple objects.

3. Keyword Usage

SOQL uses keywords like SELECT, FROM, WHERE and ORDER BY to retrieve data from a single object. SOSL uses the FIND keyword followed by the search term to retrieve related data from multiple objects.

In conclusion, both SOQL and SOSL are valuable tools for data retrieval in Salesforce, but they have different use cases and syntax requirements. It's important to understand the differences between them in order to use them effectively in your Salesforce projects.

Types of SOQL Statements in Salesforce

In Salesforce, there are mainly two types of SOQL statements, namely:

1. Static SOQL: This type of SOQL is used to execute queries on a fixed set of objects during compilation time. It is used to retrieve data for a fixed set of records.

2. Dynamic SOQL: This type of SOQL is used to execute queries on a dynamic set of objects during run time. It is used to retrieve data for a variable number of records.

Both types of SOQL statements are used frequently in Salesforce development, and it is important to understand the difference between them and how to properly use them in your code.

Different Types of Email Templates Available in Salesforce

Salesforce provides four different types of email templates:

  1. Text: This type of template allows plain text emails without any formatting.
  2. HTML (with Letterhead): This type of template includes the letterhead and can contain images, tables, and other formatting options using HTML.
  3. Custom (without Letterhead): This type of template provides full customization of layout, fonts, and colors, without a letterhead.
  4. Visualforce: This type of template uses Visualforce markup language to create more advanced email layouts with dynamic content.

Each type offers different customization options suitable for various business needs.

What is Salesforce Lightning?

Salesforce Lightning is a modern user interface framework developed by, designed to enhance the user experience of Salesforce CRM (customer relationship management) software. It is a component-based framework where components are independent and can be combined to create an optimized interface. With Lightning, users can experience faster navigation, optimized layouts, and improved data entry capabilities. The framework is used to create standalone applications or to customize the Salesforce platform as per business requirements.

Salesforce API Example: Retrieving Account Information

    // Initialize Salesforce API Connection
    $mySforceConnection = new SforcePartnerClient();
    $mySoapClient = $mySforceConnection->createConnection('path/to/enterprise.wsdl');
    $mylogin = $mySforceConnection->login('salesforce_username', 'salesforce_password');

    // Query Salesforce for Account Data
    $accountQuery = "SELECT Id, Name, Phone, BillingCity FROM Account";
    $queryResult = $mySforceConnection->query($accountQuery);

    // Iterate over Query Results and Print Account Information
    foreach ($queryResult->records as $record) {
        echo "Account Name: " . $record->Name . "<br/>";
        echo "Account Phone: " . $record->Phone . "<br/>";
        echo "Account City: " . $record->BillingCity . "<br/><br/>";

Above is an example of Salesforce API usage, where we are using the Salesforce Partner API to connect to Salesforce, query for account information and display the results. The code uses the Enterprise WSDL to establish a connection to Salesforce and authenticate the user using their Salesforce credentials. A SOQL query string is constructed to query Account records from Salesforce, and the results are displayed on the page using PHP.

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